All orders are shipped within 1-2 days. If we do not ship your order(s) within the time frame, we are experiencing high volume orders, and we are working as fast as we can to ship it out right away!
FREE SHIPPING OVER $100 ON ALL U.S & U.S TERRITORIES ONLY!
To ensure that your package is properly delivered and that you recieve your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevent and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibilty for lost, misplaced, or incorrectly delivered shipments. Customer is at fault if the address information provided is incorrect or incorrectly entered at the time of purchase.
We ship WORLD WIDE!
Shipping fees may vary depending on destination.
If you placed your order before 3pm, the item(s) will get shipped on the same day, excluding weekends and holidays. Shipping time takes 3-10 business days. If you need your order to be delivered before the standard shipping time, please choose a quicker shipping method at checkout.
If order is placed after 3pm processing time takes 1-2 days and shipping time takes 3-10 business days, excluding Saturdays, Sundays or Holidays.
Please note that orders to US destinations may take up to 1-12 business days from the date that it was shipped out, not necessarily from the date that it was placed, depending on the shipping method selected and final destination of the order.
When your order has been shipped, you will recieve an email with tracking information.
If you are experiencing a non-delivery of your tracking information that your package was delivered by the carrier but you have not received it, you must contact us within 5 days to file a claim. We can assist you in working with the carrier to complete the claim process.
Please note: Claims can take up to 30 days to complete (depending of the shipping carrier used).
Once the package gets handled to the carrier, Zaoli Beauty is not responsible for any delays, non-deliveries, lost, or stolen packages.We do not issue refunds or credits for packages that are lost or stolen.
Zaoli Beauty does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
While we make every effort to accommodate your shipping and billing preferences, in order to protect our team. Zaoli Beauty reserves the right to require customers to use a "common" shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, Zaoli Beauty reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
* An irregular or excessive returns history indicative of "wardrobing"
* An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
* Potential fraudulent or criminal activity.
Similarly, Zaoli Beauty reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.
Returns and exchanges
ALL ZAOLI BEAUTY IS FINAL SALE!
Please contact customer service for further assistance at Support@zaolibeauty.com
We are unable to offer refunds, returns, or exchanges. all sales are final. please note, Zaoli Beauty reserves the right to refuse all returns, reshipments, and refunds. in the unlikely event that a product arrives damaged, the customer must contact customer service within 72 hours of receipt. customers must include photos of the issue and a screenshot of your order confirmation email. to start this process please visit our contact us form.
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Zaoli Beauty issues refunds to the original payment used on an order in the event that your order:
* Is cancelled by Zaoli Beauty
* One or more of your items sold out since your order was processed
* Item(s) is proved to be recieved damaged, defective, or incorrect.
Zaoli Beauty will take up 2-5 business days to clear your refund. Depending on your financial insitution, the refund amount may take up to 10 business days to post to your account.
If you used a Gift Card to purchase your item(s), your funds will be issued back to your Gift Card immediately.
If your order includes multiple items and one (or more) of the items are out of stock we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
No, for the safety of us and others, All Zaoli Beauty is FINAL SALE!
out of stock items
Some items will be very loved and can be out of stock. Zaoli Beauty will be restocking on some item(s). To be the first to know when an item will be back in stock, sign up to our newsletter or follow us on social media.
IF AN ITEM IS NO LONGER ON THE WESBITE, THAT MEANS WE OFFICIALLY GOT RID OF IT.
Zaoli beauty products
All products are formulated to be safe for all skin types, but if you have specific concerns please consult your dermatologist about the list of ingredients found on the website.
We are vegan and cruelty free